Refund policy

Refund & Return Policy

Last Updated: August 26, 2026

At LUXORA7, we want you to be completely satisfied with your purchase. If you receive an item that is damaged, defective, incorrect, or does not meet our return requirements, we are here to help.

1. Return Eligibility

You may request a return within 15 days of receiving your order.

To be eligible for a return, the item must:

  • Be unused and unworn

  • Be in its original condition

  • Have the original tags and packaging, where applicable

  • Not be washed, altered, damaged, or stained

  • Be accompanied by proof of purchase or your order number

Items that do not meet these conditions may not be eligible for a refund.

2. Damaged or Incorrect Items

Please inspect your order as soon as you receive it.

If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery.

Please provide:

  • Your order number

  • A description of the issue

  • Clear photos or videos showing the problem

  • Photos of the packaging when relevant

After reviewing your request, we will determine the appropriate solution, which may include a replacement, store credit, or refund.

3. Change of Mind

If you simply change your mind about a purchase, you may request a return within 30 days, provided the item meets all of our return conditions.

Return shipping costs for change-of-mind returns may be the customer's responsibility unless otherwise stated by LUXORA7.

4. Non-Returnable Items

Certain items may not be eligible for return, including:

  • Items that have been worn, washed, altered, or damaged after delivery

  • Items without original tags where tags are required

  • Items showing signs of use, stains, odors, or damage

  • Personalized or customized products, unless they arrive defective or damaged

  • Gift cards

  • Any item specifically identified as non-returnable at the time of purchase

5. How to Request a Return

To request a return, contact our customer support team through the contact information provided on our website.

Please include your order number, the item(s) you wish to return, and the reason for the return.

Do not send an item back without receiving return instructions from our support team.

6. Return Shipping

If the item is defective, damaged, or incorrect due to our error, LUXORA7 may provide an appropriate return solution.

For returns due to a change of mind, incorrect size selection, or other customer preference, the customer may be responsible for return shipping costs.

Original shipping charges are generally non-refundable unless the return is caused by an error on our part or the product is defective.

7. Refund Processing

Once your returned item is received and inspected, we will notify you about the status of your refund.

If your refund is approved, the refund will be issued to your original payment method.

Depending on your payment provider or bank, it may take additional business days for the refunded amount to appear in your account.

8. Partial Refunds

In some circumstances, only a partial refund may be issued. This may apply when an item is returned in a condition that does not meet our return requirements or has been used, damaged, altered, or is missing required packaging or accessories.

9. Exchanges

If you need a different size or another item, please contact us before returning your order.

Depending on product availability, LUXORA7 may offer an exchange or another suitable solution.

10. Late or Missing Refunds

If you have been notified that your refund has been processed but have not received it yet:

  1. Check your bank or payment account.

  2. Contact your payment provider or bank.

  3. If you still cannot locate the refund, contact LUXORA7 customer support.

We will assist you in checking the status of the refund.

11. Order Cancellation

If you want to cancel an order, contact us as soon as possible after placing it.

We will try to accommodate cancellation requests before the order has been processed or shipped. Once an order has been processed or shipped, cancellation may no longer be possible and the normal return procedure may apply.

12. International Orders

For international orders, customers may be responsible for applicable customs duties, taxes, or other charges imposed by the destination country where applicable.

LUXORA7 is not responsible for delays caused by customs, carriers, weather, or other circumstances outside our reasonable control.

13. Policy Changes

LUXORA7 reserves the right to update or modify this Refund & Return Policy when necessary.

Any changes will be posted on this page with an updated "Last Updated" date.

14. Contact Us

If you have questions about our Refund & Return Policy or need assistance with a return, please contact us through the Contact Us page on the LUXORA7 website.

LUXORA7
Fashion Wear | Style • Comfort • Confidence