Shipping policy

Shipping Policy

Last Updated: August 26, 2026

At LUXORA7, we work to make your shopping experience simple and convenient. This Shipping Policy explains how orders are processed, shipped, and delivered.

1. Order Processing

Orders are normally processed within 1–5 business days after payment has been successfully received.

Orders are not normally processed or shipped on weekends or public holidays.

During sales, holidays, product launches, or periods of high order volume, processing may take longer than usual.

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information when tracking is available.

2. Shipping Destinations

LUXORA7 currently ships to selected locations, including the United States and other destinations where our shipping partners are able to deliver.

Available shipping destinations may vary depending on the product and supplier.

If a particular destination is unavailable at checkout, we may not currently be able to ship that order to the location.

3. Estimated Delivery Times

Estimated delivery times depend on the destination, product, shipping method, supplier, carrier, customs processing, and other circumstances.

For orders shipped to the United States, the estimated delivery timeframe is generally:

Standard Shipping: 7–15 business days

These are estimates only and are not guaranteed delivery dates.

Some orders may arrive earlier or later than the estimated timeframe.

4. Shipping Costs

Shipping charges are displayed during checkout before you complete your purchase.

From time to time, LUXORA7 may offer promotional shipping options, including free shipping on selected products or orders.

Any applicable shipping fee will be shown at checkout.

5. Order Tracking

When tracking information is available, it will be provided to you by email after your order has been shipped.

Tracking information may take some time to become active after the package has been handed to the carrier.

If tracking information has not updated immediately, please allow additional time for the carrier's system to update.

6. Delayed Orders

Delivery times are estimates and may be affected by circumstances beyond our reasonable control, including:

Carrier delays
Severe weather
Customs processing
Holidays
Natural disasters
Transportation disruptions
Incorrect or incomplete shipping information
High shipping volumes
Other unforeseen circumstances

If your order is delayed beyond the estimated delivery period, please contact our customer support team with your order number.

7. Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address during checkout.

If you provide an incorrect or incomplete address, please contact us as soon as possible.

If the order has not yet been shipped, we will try to update the address where possible.

Once an order has been shipped, we may not be able to change the delivery address.

LUXORA7 may not be responsible for orders delivered to an incorrect address provided by the customer.

8. Lost or Missing Packages

If your tracking information shows that a package has been delivered but you cannot locate it, please first check with household members, neighbors, building management, and the carrier.

If you still cannot locate your package, contact us and provide your order number and tracking information.

We will work with you and the relevant shipping carrier to determine the appropriate next steps.

9. Damaged Packages

If your package arrives visibly damaged, please take photographs of the package and the product before disposing of any packaging materials.

Your order number
Photos of the damaged package
Photos of the damaged product
A description of the problem

We will review the situation and provide an appropriate solution according to our Refund & Return Policy.

10. Customs, Duties, and Taxes

For international orders, customs duties, import taxes, VAT, or other charges may apply depending on the destination country.

Where applicable, these charges may be the responsibility of the customer unless otherwise stated at checkout.

LUXORA7 does not control customs processing times or charges imposed by government authorities.

11. Multiple Items in One Order

If you purchase multiple products, your items may occasionally be shipped separately depending on product availability, fulfillment location, or supplier.

You may therefore receive more than one package for a single order.

12. Pre-Orders and Out-of-Stock Products

If a product is listed as a pre-order, the estimated shipping timeframe will be provided on the product page or at checkout.

If an item becomes unavailable after an order has been placed, we will contact you regarding the available options, which may include a replacement, alternative product, or refund.